Delete Your Account

How to request deletion of your Cleariest account and associated data.

At Cleariest, we respect your right to control your data. If you'd like to delete your account, follow the steps below. Account deletion is permanent and cannot be undone.

How to Request Account Deletion

Open the Cleariest app — go to app.cleariest.com or open the Cleariest mobile app and sign in to your account.
Open Settings — click your profile avatar in the bottom-left corner, then select Settings.
Navigate to Account — in the Settings panel, select the Account tab.
Delete your account — scroll to the Danger Zone section and click "Delete Account". You will be asked to confirm.
Confirm deletion — type your email address to confirm, then click "Permanently Delete Account".

Alternative: If you're unable to access your account, you can request deletion by emailing [email protected] from the email address associated with your account. We will process your request within 7 business days.

What Data Is Deleted

When your account is deleted, the following data is permanently removed from our systems:

Data Type	Action	Retention
Account profile (name, email, avatar)	Deleted	Immediate
Authentication credentials	Deleted	Immediate
Direct messages	Deleted	Immediate
Uploaded files & attachments	Deleted	Within 30 days
Workspace memberships	Deleted	Immediate
Reactions & read receipts	Deleted	Immediate
Channel messages you authored	Anonymized	Content retained, attributed to "Deleted User"
Payment & billing records	Retained	Up to 7 years (legal/tax requirement)
Aggregated analytics (non-personal)	Retained	Indefinitely (cannot identify you)

Important Notes

Irreversible: Once your account is deleted, it cannot be recovered. You will need to create a new account if you wish to use Cleariest again.
Workspace ownership: If you are the sole owner of a workspace, you must transfer ownership or delete the workspace before deleting your account.
Active subscriptions: Any active paid subscription will be cancelled. No further charges will be made.
Processing time: In-app deletion is processed immediately. Email requests are processed within 7 business days.

Questions?

If you have any questions about data deletion or your privacy rights, please contact us:

Cleariest Support
[email protected]

See also our Privacy Policy and Terms of Service.

← Back to home